1. Information We Collect
At Rasoova, we respect your confidentiality. To process your food orders smoothly and improve your overall experience, we collect minimal personal details:
- Personal Details: Name, phone number, and email address provided during account creation or checkout.
- Delivery Address: Saved delivery locations, pin codes, and address notes to ensure accurate doorstep delivery.
- Order Details: Items ordered, payment mode preferences, and order history.
2. How We Use Your Information
Your data is strictly used for operational purposes to serve you fresh food quickly:
- Processing, preparing, and delivering your food orders.
- Sending automated SMS/WhatsApp order updates and delivery notifications.
- Providing dedicated customer support for order assistance.
We NEVER sell, rent, or trade your personal information or phone numbers to third-party advertisers or telemarketers under any circumstances.
3. Payment Security & PCI Compliance
All online payments on Rasoova are handled directly by PCI-DSS compliant payment gateways (Razorpay). Rasoova does not store your credit card numbers, CVVs, or NetBanking passwords on our servers.
4. Cookies & Session Storage
We use essential functional cookies and browser storage to maintain your current shopping cart items, active login session, and delivery address selection across pages.
5. Your Data Rights
You have full control over your personal data. You can view, edit, or delete your saved addresses and profile details at any time from your account settings.
Questions regarding your data privacy?
Contact our Data Privacy Officer for assistance.